Refund policy

At Roszana, each piece is carefully inspected before dispatch. As our products are fashion jewellery with a 1-year anti-tarnish guarantee, we follow a strict No Return & No Refund policy, with limited replacement under specific conditions.

Please read the policy carefully before placing an order.

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1. No Return & No Refund

• We do not accept returns or refunds under any circumstances.

• Orders once placed cannot be cancelled, refunded, or returned.

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2. Replacement Policy (Applicable Only Under Specific Conditions)

We offer replacement only, not refund, subject to the conditions below:

✅ Eligible for Replacement If:

• The product is damaged, defective, or incorrect at the time of delivery.

• You inform us within 24 hours of receiving the product.

• An unboxing video (continuous, unedited) is shared clearly showing the issue.

• The product is unused, unworn, and in original packaging.

📩 Complaints raised after 24 hours of delivery will not be accepted

❌ Not Eligible for Replacement If:

• Damage is caused due to scratches, breakage, chemicals, or rough usage.

• The product is damaged due to customer mishandling or negligence.

• Natural wear and tear over time.

• Color change due to improper care.

• The issue is reported after 24 hours of delivery.

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3. One-Time Replacement Only

• Replacement is allowed only once per order/product.

• Once a replacement is issued, no further claims will be accepted.

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4. Anti-Tarnish Guarantee Replacement

• Roszana provides a 1-year anti-tarnish guarantee under normal usage.

• If the product loses its anti-tarnish quality within 1 year:

• The customer must bear both side shipping charges (to us & back to customer).

• No additional product cost will be charged.

• The product will be inspected before approving replacement.

5. Shipping Responsibility

• If replacement is approved due to our error (damaged/defective product):

• We bear the shipping cost.

• For anti-tarnish guarantee replacement:

• Customer bears shipping charges only

6. Scam Prevention Policy

To prevent misuse:

• An unboxing video is mandatory for all damage or defect claims.

• Claims without video proof will be rejected.

• Any attempt to misuse the policy will lead to permanent account blocking.

• We reserve the right to reject replacement requests after inspection.

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7. Final Decision Rights

• Roszana holds the final authority to approve or deny any replacement request.

• All decisions are taken after quality inspection and policy verification.

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8. Contact for Replacement Requests

For replacement requests, contact us within 24 hours at:

📧[tanishachugh53@gmail.com]

📱 ig [ roszana.co]